ServiceNow – System Administration.

Job Description

Location – Pune.

Role: ServiceNow – System Administration.

Experience: 5-8 Years.

Mandatory Skills – Should have hands-on experience with ATF and HRSD modules.
• high proficiency and 4+ years of development and technical experience in ServiceNow with HRSD domain.
• strong experience in user centric design / UX design
• Strong knowledge of ServiceNow ATF.
• design, develop, and improve the digital products and technology services we provide to our internal clients and employees.
• apply a broad range of software engineering practices, from analyzing user needs and developing new features to automated testing and deployment.
• ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements.
• build observability into our solutions to monitor production health, help to resolve incidents, and remediate the root cause of risks and issues.
• continuously up-skill, learn new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind.

Do
• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing the current and future requirements
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.