Delta System & Software, Inc.
Job Title: ServiceNow ITSM Solutions Architect
Location: Sunnyvale, CA (Onsite)
About the Role
We are looking for a ServiceNow ITSM Solutions Architect who can maximize the value of our Moveworks conversational AI integration and prepare ServiceNow for next-generation agentic AI adoption. This role is pivotal in driving platform improvements, closing gaps, and ensuring ServiceNow evolves into a future-ready solution that enhances employee experience and productivity.
Qualifications
• 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
• Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
• Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
• Experience in platform upgrades, feature roadmaps, and adoption planning.
• Excellent stakeholder management, communication, and change management skills.
• Ability to conduct POCs, training, and enablement sessions for technical and non-technical teams.