Lumen Solutions Group Inc.
Job Summary
We are seeking a seasoned ServiceNow Architect to lead the design, transition, and optimization of ServiceNow instances, with a specialized focus on Hardware Asset Management Professional (HAM Pro). This role will drive architectural decisions, ensure seamless instance transitions, and implement HAM Pro best practices to support enterprise-wide IT Asset Management (ITAM) goals.
Key Responsibilities
• Lead the architectural design and transition of ServiceNow instances across environments (e.g., Dev, Test, Prod).
• Design and implement HAM Pro workflows, lifecycle processes, and reconciliation strategies.
• Define and enforce CMDB data models and asset governance policies.
• Collaborate with stakeholders to align technical solutions with business objectives.
• Oversee data migration, instance cloning, and configuration integrity during transitions.
• Integrate HAM Pro with third-party discovery tools and inventory systems.
• Provide strategic guidance on hardware lifecycle management, procurement, and disposal.
• Conduct performance tuning and optimization of ServiceNow instances post-transition.
• Develop architectural documentation, Visio diagrams, and technical design specs.
Required Skills & Qualifications
• 10+ years of experience as a ServiceNow Architect in enterprise environments.
• Proven hands-on experience with ServiceNow HAM Pro and ITAM modules.
• Strong understanding of instance transition methodologies, cloning, and upgrade cycles.
• Expertise in CMDB design, asset reconciliation, and lifecycle workflows.
• Familiarity with ITIL processes and enterprise IT governance.
• Experience with third-party integrations (e.g., SCCM, JAMF, Tanium).
• Excellent communication and stakeholder management skills.
• **Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.