ServiceNow Solution Architect

ServiceNow Solution Architect and Technical Manager

Baltimore, MD, Full-time, 5 days On -site

Long Term Contract

Description of Work:

• Expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing

guidance and leadership with development Team Leads.

• Lead the ServiceNow Architecture development, enhancements and implementations.

• Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and

enhancements using new technologies (i.e., AI and automation).

• Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to

enhance and fully utilize ServiceNow services and capabilities.

• Provide assistance to development teams as needed.

• All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

• Bachelor’s and 12 years of experience, Master’s and 10 years of experience or 18+ in lieu of a degree

• 10+ years of experience as ServiceNow Developer

• 5+ years as a ServiceNow Solutions Architect

• 5+ years leading ServiceNow development teams

• Required ServiceNow required certification:

o Certified System Administrator (baseline)

o Certified Application Developer (baseline)

• ServiceNow CIS certification in multiple areas:

o CIS – Customer Service Management

o CIS – IT Service Management

o CIS – Discovery

o IS – Service Mapping

o CIS – Strategic Portfolio Management

o CIS – Application Portfolio Management

o CIS – Software Asset Management

o CIS – Hardware Asset Management

• 5+ years of experience with technical discussions and reviews.

• 5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated

third-party technologies

• 5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM

(HAM and SAM), ITBM, CSM, SecOps, GRC, HR

• 5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)

• 5+ years of technical leadership experience driving change/solutions.

• Ability to work in a high growth, fast paced environment

• Excellent understanding of system architecture, design principles, and impacts

• Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)

• Excellent technical leadership skills and initiative to take on additional responsibilities.

• Excellent written and oral communication skills to deliver technical solutions simply and succinctly

• Experience with the US Federal Government

• Must be able to obtain and maintain a US Public Trust clearance.