ServiceNow Senior Technical Consultant – ITOM

Greeting from ashra technologies

we are hiring

Role: Servicenow ITOM

Exp: 6+Years

Locations: Pune,Chennai,Mumbai,Bangalore,Hyderabad,Nagpur, Noida, Gurgaon

Job Description: ServiceNow Senior Technical Consultant – ITOM

Job Summary:

We are seeking a highly skilled ServiceNow Senior Technical Consultant – ITOM to lead the technical implementation of ServiceNow IT Operations Management (ITOM) solutions. This role involves deep platform expertise, strong implementation skills, and the ability to guide clients and junior consultants through complex ITOM configurations and integrations.

Key Responsibilities:
• Lead technical delivery of ServiceNow ITOM modules including Discovery, CMDB, Service Mapping, Event Management, and Cloud Management.
• Collaborate with Solution Architects and Project Managers to translate business requirements into technical specifications.
• Develop, configure, and customize ServiceNow applications and integrations according to best practices.
• Conduct workshops and technical sessions to gather and refine client requirements.
• Perform CMDB health checks, develop discovery strategies, and maintain data accuracy and integrity.
• Provide mentorship to junior developers and consultants.
• Troubleshoot complex issues and ensure timely resolution.
• Maintain documentation and ensure code quality through peer reviews and adherence to development standards.

Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum 5 years of hands-on ServiceNow experience, with at least 3 years focused on ITOM.

· Strong hands-on expertise with ITOM modules: Discovery, CMDB, Event Management, Service Mapping, etc.

· ServiceNow Certified Implementation Specialist – ITOM required.

· Strong scripting skills in JavaScript, Glide, and Flow Designer.

· Solid understanding of ITIL and ITSM/ITOM processes.

· Experience with integrations using REST/SOAP APIs and MID Servers.

· Excellent problem-solving and communication skills.

Preferred Qualifications:

· Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure components.

· Exposure to Agile and DevOps delivery models.

· Experience working with third-party monitoring tools (e.g., SolarWinds, Dynatrace, SCOM).

Interested share your resumeto akshitha@ashratech.com/8688322632