Website Openkyber
JOB SUMMARY The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes.
The Flow Designer / Automation Engineer focuses on how work is executedensuring that processes are automated, standardized, and aligned to service-aware principles.
Key Responsibilities:
• Design, build, and maintain workflows using Flow Designer and related automation capabilities.
• Develop reusable flows, subflows, and actions for enterprise-scale use cases.
• Ensure workflows are modular, maintainable, and aligned to platform standards.
• Translate business and operational processes into automated workflows.
• Eliminate manual coordination by automating decision points and execution steps.
• Align workflows to service dependencies and operational realities.
• Embed governance rules and approval models into workflow logic.
• Prevent incomplete, non-compliant, or unauthorized actions.
• Enforce service ownership, lifecycle, and control requirements through automation.
• Build workflows supporting change lifecycle, including validation, approvals, and execution gating.
• Enable incident routing, triage, and enrichment workflows.
• Use service context for accurate execution and routing decisions.
• Design workflows with error handling, retry, and fallback logic.
• Ensure automation is resilient and safe for production use.
• Define and document failure conditions and recovery approaches.
• Monitor workflow performance and execution outcomes.
• Improve workflows to reduce cycle time and eliminate inefficiencies.
• Standardize automation patterns for reuse and consistency.
Required Qualifications:
• 15+ years experience in IT industry
• 10+ years experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in enterprise environments.
• Must be onsite in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.
Preferred Qualifications:
• Bachelors Degree.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in regulated or complex enterprise environments.
For applications and inquiries, contact: hirings@openkyber.com
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