ServiceNow SecOps Engineer

Job Title : Service Now Sr. Consultant \ ServiceNow Platform Architect

Location: Milpitas, CA or Ann Arbor, CA Onsite 2 days in office

Job Type- Contract 12+ months

Role Overview
We are seeking a senior ServiceNow Technical Management Consultant to manage, architect, lead, and execute the enterprise ServiceNow platform. This role serves as the hands-on technical authority responsible for platform vision, roadmap, and delivery, with a strong focus on CMDB, CSM, SIR, ITSM, ITAM, integrations, and AI-driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, security, and enterprise stakeholders.

Key Responsibilities

• Own ServiceNow platform including all the modules and architecture, technical strategy, and multi-year roadmap

• Act as the technical authority for CMDB, CSM, SIR, ITSM and ITAM implementations

• Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance

• Lead custom development for Discovery, Service Mapping, Event Management, and AIOps

• Manage resources in the ITAM solutions covering hardware, software, SaaS, and cloud asset lifecycles

• Design and govern integrations using Integration Hub, APIs, and event-based patterns

• Execute end-to-end delivery from technical design through production deployment

• Ensure platform performance, scalability, security, and upgrade readiness

• Leverage ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist

• Lead and supervise developers, business analysts, administrators, contractors, and system integrators

• Conduct architecture, configuration, and code reviews and enforce platform standards

• Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams

• Translate business and operational requirements into scalable technical solutions

Minimum Qualifications

• 14+ years of hands-on ServiceNow platform experience

• Proven enterprise delivery of CMDB, ITOM, and ITAM programs

• Deep knowledge of ServiceNow data architecture, CI modeling, and service mapping

• Strong experience with Discovery, MID Server design, integration, and automation

• Advanced ServiceNow scripting and JavaScript skills

• Experience leading technical teams and managing vendors or contractors

• Strong execution mindset with accountability for delivery outcomes

Preferred Qualifications

• ServiceNow certifications (CSA, CIS, CAD; CTA preferred)

• Experience with AIOps and AI-enabled ServiceNow capabilities

• Background in large-scale enterprise transformations or platform modernization

• Senior-level consultant / technical leadership role with hands-on delivery responsibility.

For applications and inquiries, contact: hirings@openkyber.com