ServiceNow SDM

  • Contract
  • Anywhere

Website SoftServe


SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. 13,000+ associates are currently working on 1,100+ projects with clients in the USA, Europe, APAC, and LatAm regions. We are about people who create bold things, make a difference, have fun, and love their work.

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry Low-code solutions. The team is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation methodology.


· Experienced in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform.

· Strong understanding of IT service management processes and best practices, with ITIL certification preferred.

· Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve results.

· Strong communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

· Experienced managing budgets and vendor relationships.

· Proven ability to drive continuous improvement and innovation within a service delivery environment.


· Oversee the delivery of IT services using the ServiceNow platform, ensuring that service levels are met or exceeded according to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

· Build and maintain strong relationships with clients, understanding their needs and requirements, and ensuring high levels of client satisfaction.

· Manage a team of service delivery professionals, including ServiceNow functional consultants, administrators, developers, and support staff, ensuring that they are adequately trained and motivated to perform their roles effectively.

· Identify opportunities for service improvement and work with stakeholders to implement changes that enhance service quality and efficiency.

· Manage changes to the ServiceNow environment, ensuring that changes are planned, tested, and implemented in accordance with best practices and client requirements.

· Manage the budget for ServiceNow service delivery, including resource allocation, procurement, and cost control.

· Manage relationships with third-party vendors and service providers, ensuring that they deliver services in accordance with contractual agreements and quality standards.

· Drive a culture of continuous improvement within the service delivery team, encouraging innovation and the adoption of best practices to enhance service delivery capabilities over time.


· Work on design, delivery, and support of a variety of solutions that help our clients meet business objectives

· Cooperate with top experts in the company

· Take care of your individual career path for professional development and career growth

· Immerse in interesting consulting engagements where you can explore client businesses over the globe

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.