HARAMAIN SYSTEMS INC.
About Us
Haramain Systems Inc. is a leading technology solutions provider specializing in IT service management and digital transformation. With a commitment to innovation and excellence, our team works closely with clients to streamline their operations, enhance productivity, and deliver exceptional service outcomes. We value collaboration, continuous improvement, and a customer-centric approach, creating a dynamic work environment that fosters professional growth and team success.
The Opportunity
We are seeking an experienced ServiceNow Scrum Master to join our team on a direct hire basis. The ideal candidate will have a strong understanding of Agile methodologies and extensive experience in managing ServiceNow projects. As a Scrum Master, you will facilitate Agile ceremonies, remove impediments, and ensure that the team is effectively delivering high-quality solutions that meet client needs. Your leadership will help cultivate a culture of continuous improvement and foster a collaborative environment for the team.
Job Responsibilities
• Facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews.
• Act as a servant leader to the Scrum team, providing mentorship and guidance to team members on Agile best practices.
• Collaborate with product owners to manage the product backlog and ensure clarity of user stories.
• Identify and remove obstacles impacting team progress and productivity.
• Monitor and report on team progress, performance metrics, and Agile process adherence to stakeholders.
Desired Qualifications
• Proven experience as a Scrum Master in a technology environment, preferably with ServiceNow projects.
• Strong knowledge of Agile methodology and frameworks, including Scrum and Kanban.
• Experience with ServiceNow and its ITSM modules.
• Excellent communication skills, both verbal and written, with the ability to facilitate discussions and decision-making.
• Certified ScrumMaster (CSM) or similar Agile certification.
Nice-to-Haves
• Experience in coaching teams on Agile practices and principles.
• Familiarity with DevOps practices and tools.
• Experience working in a fast-paced, dynamic environment.
• Background in project management or related fields.
• Ability to work collaboratively across teams and departments.
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