Smart IT Frame LLC
Hi
Job Title: ServiceNow SAM Analyst
Location- Reston, VA (Onsite)
Contract
Note:
• In person Client interview
Job Description
• 8+ years of experience in Software Asset Management, with ServiceNow SAM Pro knowledge.
• Lead end-to-end implementation and optimization of ServiceNow SAM Pro for enterprise environments
• Configure the software models, license metrics, and entitlement rules to ensure accurate compliance tracking
• Develop and maintain Publisher Packs for Tier 1 vendors (e.g., Microsoft, Oracle, IBM, Adobe) and Tier 2 publishers
• Integrate SAM Pro with discovery tools (Workspace One, ILMT) to normalize and reconcile software data
• Design and execute software audit defense strategies, including risk assessments and remediation plans
• Analyze software usage, entitlement, and deployment data to identify cost optimization and compliance gaps
• Collaborate with procurement, legal, and IT teams to align licensing strategies with business objectives
• Generate executive-level dashboards and reports to support audits, renewals, and vendor negotiations
• Proven expertise in software licensing models (per user, per device, concurrent, subscription, etc.)
• Deep licensing knowledge of Tier 1 and Tier 2 publisher contracts, audit triggers, and defense tactics
• Experience with license reconciliation, harvesting, and true-up forecasting
• Excellent communication and stakeholder management skills