ServiceNow SAM Analyst

Job Title: SAM Analyst – ServiceNow

Location- Reston, VA (Onsite)

Contract

Note: In person Client interview

Job Description

• 8+ years of experience in Software Asset Management, with ServiceNow SAM Pro knowledge.

• Lead end-to-end implementation and optimization of ServiceNow SAM Pro for enterprise environments

• Configure the software models, license metrics, and entitlement rules to ensure accurate compliance tracking

• Develop and maintain Publisher Packs for Tier 1 vendors (e.g., Microsoft, Oracle, IBM, Adobe) and Tier 2 publishers

• Integrate SAM Pro with discovery tools (Workspace One, ILMT) to normalize and reconcile software data

• Design and execute software audit defense strategies, including risk assessments and remediation plans

• Analyze software usage, entitlement, and deployment data to identify cost optimization and compliance gaps

• Collaborate with procurement, legal, and IT teams to align licensing strategies with business objectives

• Generate executive-level dashboards and reports to support audits, renewals, and vendor negotiations

• Proven expertise in software licensing models (per user, per device, concurrent, subscription, etc.)

• Deep licensing knowledge of Tier 1 and Tier 2 publisher contracts, audit triggers, and defense tactics

• Experience with license reconciliation, harvesting, and true-up forecasting

• Excellent communication and stakeholder management skills.

About Smart IT Frame

Smart IT Frame is a leading NMSDC-certified IT Solutions and Services provider, established in 2012 and headquartered in Somerset, New Jersey. We are deeply committed to fostering Diversity, Equity, and Inclusion (DEI), which is reflected in every aspect of our operations.

We empower client initiatives by delivering innovative, end-to-end IT solutions to top-tier System Integrators across both the private and public sectors. Our areas of expertise include:
• Artificial Intelligence (AI) & Machine Learning (ML)
• Cloud-based Solutions
• Robotic Process Automation (RPA)
• Cybersecurity & Identity Access Management (IAM)
• IT Innovation and Digital Transformation

Since our inception, we have consistently delivered exceptional global services across a wide range of industries, including banking and finance, insurance, healthcare, retail, telecommunications, and manufacturing.

Partnering with Smart IT Frame means gaining access to a team of dedicated professionals committed to your success. We pride ourselves on exceeding client expectations and building long-term relationships founded on trust, reliability, and outstanding results.

Website: www.smartitframe.com