Website PTR Global
Position: ServiceNow QA
Location: McLean, VA / Plano, TX
Duration: 9 Months Contract
Job ID: 173174
Job Overview:
Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of “out-of-the-box” ServiceNow solutions.
This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.
Responsibilities:
Develop, document and maintain the test data, data validation, end to end testing flows.
Design, develop, and maintain automated test scripts using ServiceNow ATF
Create test cases based on functional and technical requirements
Collaborate with developers, business analysts, and QA teams to validate functionality
Analyze test results and report defects in a timely manner
Participate in daily stand-ups, sprint planning, and other Agile ceremonies
Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules
Develop reusable test templates for future automation initiatives
Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
Conduct regression testing using ATF across ServiceNow upgrades/releases
Perform cross-browser testing and E2E user journey validation with external apps.
Test REST/SOAP integrations and external data flows.
Required Qualifications:
5 to 8 plus years of QA;
3 plus years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).
Strong automation experience (Selenium)
Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
3 plus years validating platform UI, Service Portal, Workspace UX.
Strong analytical, debugging, and communication skills.
2 plus years experience with Agile/Scrum methodologies
Knowledge of test planning, test case creation, and defect management
Proficient in identifying automation opportunities within the ServiceNow ecosystem
Preferred Qualifications:
ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
CI/CD experience (GitHub/Jenkins/Azure DevOps)
Experience with domain-separated instances
Prior experience in large-scale ServiceNow implementation projects
Scripting experience with Python, JavaScript, etc.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
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Pay Range: $50 – $55
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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