Servicenow QA

ServiceNow Tester

Job Overview

To strengthen our agile team, we are looking for colleagues with strong software testing skills who

will work with the entire agile team to ensure quality software delivery. Your expertise in ServiceNow

will be essential in designing, developing, and maintaining the test strategy, the test case catalog,

and the automation of tests for all stages.

We build our teams according to the agile principle, which means that the responsibility for

implementation lies with the whole team. An open and agile mindset is needed.

Key Responsibilities:

ServiceNow Quality Assurance

▪ Create and maintain test cases/ scripts for manual and automated testing

▪ Create, maintain, evolve the test concept of the team

▪ Perform Functional, System Integration, Regression, Performance tests

▪ Design and develop automated tests in the ServiceNow Automated Test Framework (ATF)

application

▪ Document, troubleshoot, clearly communicate and follow-up on all issues/defects/findings

that are encountered during the performance and execution of manual and automated

testing

▪ Collaborate and work closely with developers and Product Owners to design specific testing

strategies for the features being developed and automate them

▪ Collaborate with other teams to design common testing strategies and consult/support them

for UAT/ End-to-End tests

▪ Following the idea of “Communities of Practice”

▪ Provide ideas to improve testing and ensure high quality of software artifacts

▪ Collaborate with the whole agile team, coach, provide guidance and assist to upskill the

colleagues for a cross-functional and agile way of working

▪ Participate in agile ceremonies, assessing and estimating requirements

Qualifications

▪ 3+ years experience of manual and automated testing in ServiceNow

▪ Experience working in an agile software development and software quality assurance

environment

▪ Experience in modern engineering practices, e.g. DevOps, CI/CD, automation, APIs

▪ One or more ServiceNow certification(s) such as Certified System Administrator (CSA),

Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)

▪ Excellent problem-solving and communication skills

▪ Eagerness for self-development, strive for quality, problem solving skills, reliable and

thorough personality and a good sense of humor

▪ Ability to work in a fast-paced, dynamic environment

Optionally

• ISTQB Certified Tester

• Knowledge of telecom-specific service delivery practices and processes

• Experience with the Telemanagement Forum (TMF) Open APIs