Servicenow Project Manager

Job Title: ServiceNow Program Manager
Location : Dallas, TX (Onsite Role-5 Days Onsite Per Week)
Duration : 6+ Months of Contract with possible extension
Teams Meeting Interview
Job Description:

Roles and Responsibilities:

• Program & Platform Leadership
• Lead ServiceNow programs spanning CMDB modernization, CSDM adoption, ITOM enablement, and enterprise service visibility.
• Coordinate delivery across multiple teams, workstreams, vendors, and geographies, ensuring disciplined execution and outcome accountability.
• Proactively manage risks, issues, and dependencies; drive timely decision making and course correction.

2. Capability modelling & CSDM Enablement
• Lead the persistence of Technical Services and Business Services capabilities in ServiceNow using the Common Service Data Model (CSDM).
• Partner with Architecture and Service Owners to align capability models, Resiliency boundaries to both business intent and operational reality, avoiding fragmentation or duplication.

3 Radar Alignment and Data Model Extension

• Evaluate and define when and how Radar‑based capability facets (such as maturity, criticality, or strategic relevance) and Resiliency boundaries should be represented in ServiceNow.
• Lead decisions on extending the ServiceNow data model (e.g., adding fields or attributes) where justified.
• Act as the bridge between enterprise frameworks and practical CMDB implementation.

4. Governance, Risk & Compliance
• Ensure programs comply with enterprise governance, risk, security, and regulatory requirements.
• Establish standard program artifacts, stakeholder and executive reporting, and controls aligned with project management and audit standards.
• Drive disciplined execution using agile and PMLC/SDLC practices.

5. Financial and Capacity Management
• Manage program budgets, vendor spend and forecasting in partnership with Finance and procurement teams.
• Oversee vendor delivery ensuring scope, quality, and value realization.
• Ensure effective capacity planning across internal teams and external partners.

6. Stakeholder & Executive Management
• Serve as the key point of contact for senior stakeholders and leadership for assigned programs.
• Translate complex technical initiatives into clear, executive level updates, decisions, and trade off options.
• Build strong alignment across technology, business, and governance stakeholders.

Required Experience & Qualifications

• 10+ years of experience in Program or Project Management within enterprise environments.
• 5+ years of ServiceNow projects delivery with deep exposure to CMDB, ITOM, and ITSM.
• Proven experience managing cross functional programs with regulatory and enterprise impact.
• Strong understanding of:
• ServiceNow CMDB architecture and data models
• CSDM concepts and service modeling
• Discovery, Service Mapping, integrations, and data quality governance
• Ability to link CMDB strategy to business outcomes such as resilience, automation, risk reduction, and decision support.

Education & Certifications (Preferred):

• Bachelor’s degree in technology, Engineering, Business, or related field.
• PMP, PgMP, or equivalent program management certification.
• ITIL v4; ServiceNow CMDB / ITOM certifications preferred.