ServiceNow Project Manager

My client is seeking a highly skilled ServiceNow Project Manager for a contract consulting engagement supporting enterprise-scale ServiceNow initiatives. This role is ideal for a results-driven professional who thrives in leading complex projects, motivating cross-functional teams, and delivering high-impact technical and business outcomes.

What You’ll Be Doing
• Lead ServiceNow projects end-to-end, ensuring successful delivery aligned with business requirements and client expectations
• Partner with stakeholders to assess current processes, gather requirements, and design effective ServiceNow solutions
• Oversee system configuration, workflow customization, quality assurance, and user acceptance testing (UAT)
• Mentor and support technical and functional team members, providing guidance on ServiceNow best practices
• Collaborate with cross-functional teams, vendors, and leadership to manage dependencies and resolve project issues
• Deliver consulting and technical methodologies across the ServiceNow platform, including ITIL-aligned processes
• Prepare proposals, lead presentations, and engage with senior stakeholders and executives
• Contribute to practice development by documenting methodologies, creating reusable assets, and supporting continuous improvement
• Drive adoption of ServiceNow capabilities across ITSM, HR, Customer Service, and other workflow domains

What My Client Is Looking For
• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s, MBA, or Information Systems preferred)
• ServiceNow certifications such as Certified System Administrator or Implementation Specialist (advanced certifications are a plus)
• ITIL (Foundation/Intermediate/Expert) and/or PMP certification is an asset
• 4+ years of experience delivering ServiceNow implementations, including configuration, development, and project leadership
• Strong technical understanding of JavaScript, HTML, CSS, AngularJS, and integrations using REST/SOAP APIs, JSON/XML
• Proven project management experience with direct client engagement and delivery of complex initiatives
• Excellent communication skills with experience facilitating workshops, presentations, and process documentation
• Experience with other ITSM platforms (e.g., BMC Remedy, HP Service Manager) and workflow tools (HR Case Management, CSM) is a plus
• Demonstrated ability to lead teams, mentor peers, and build strong relationships with technical and business stakeholders

Interested or know someone who might be a great fit?

Reach out to learn more about this opportunity.