Consultiquo
Location: India (Hybrid – Preferably Hyderabad)
Experience: 12+ years overall, with at least 8+ years in ServiceNow
Reports To: Leadership Team (Delivery / Account / Strategy Heads)
About Consultiquo:
Consultiquo is a trusted digital transformation and IT consulting firm delivering strategic technology solutions to Fortune 400 clients globally. We specialize in ServiceNow, Cloud, AI/Analytics, Agile, and Enterprise IT. With a presence in 7+ countries and 100+ projects delivered, we are scaling our ServiceNow practice to serve high-impact enterprise programs.
Role Overview:
We are looking for a dynamic and hands-on ServiceNow Practice Head who will own the end-to-end success of our ServiceNow delivery unit. You will be responsible for technical leadership, resource capability management, client engagement, and practice scaling. This is a key leadership role for someone who wants to build, lead, and grow a world-class ServiceNow practice.
Key Responsibilities: Technical Leadership
• Architect and review end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, SecOps, GRC, CSM, Custom Apps)
• Lead complex implementations, upgrades, integrations, and platform optimization engagements
• Act as the technical escalation point for ServiceNow projects
• Drive platform strategy and ensure alignment with business outcomes
Team & Resource Management
• Lead, mentor, and grow a team of ServiceNow developers, business analysts, architects, and consultants
• Conduct regular training, knowledge sessions, and code reviews
• Create learning roadmaps and certification paths for junior and senior team members
• Drive workforce planning and resource allocation across projects
Practice Growth & Delivery Excellence
• Define and execute ServiceNow capability roadmap and solutions portfolio
• Collaborate with sales and account teams on pre-sales, solutioning, and RFP responses
• Standardize reusable assets, best practices, templates, and delivery accelerators
• Maintain platform governance, quality assurance, and compliance with ServiceNow best practices
Client & Stakeholder Engagement
• Act as a trusted advisor to clients, driving business value through ServiceNow
• Support account teams in customer success, stakeholder management, and client presentations
• Identify upsell/cross-sell opportunities and help build a trusted long-term relationship
Key Requirements:
• Proven experience as ServiceNow Architect / Lead Consultant / Practice Head
• Hands-on expertise in multiple ServiceNow modules and platform capabilities
• Strong experience in managing teams (10–50+) and building delivery competency
• Excellent communication, leadership, and stakeholder engagement skills
• ServiceNow certifications such as CIS (ITSM, ITOM, HRSD, etc.), CAD, or CTA (Technical Architect) preferred
• Experience with Agile / DevOps delivery, ITIL processes, and platform integrations
Preferred Attributes:
• Entrepreneurial mindset and solutioning ability
• Comfortable working in fast-paced consulting environments
• Ability to balance technical depth with strategic planning
• Prior experience building a practice from ground-up or scaling one significantly
What We Offer:
• Leadership role with high autonomy and impact
• Exposure to global enterprise clients and digital transformation programs
• Opportunity to shape the future of ServiceNow delivery at Consultiquo
• Competitive compensation and growth path into global leadership