ServiceNow Platform Administrator

  • Full Time
  • Remote

Website DirectViz Solutions, LLC

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

DVS is looking for a ServiceNow Platform Administrator to join our team and this will be a remote position. This position requires the ability to obtain a Secret Clearance.

Position Summary

The Mid-level ServiceNow Platform Administrator will have experience in DevSecOps. The role is responsible for configuring, maintaining, and supporting our ServiceNow platform with a focus on security, compliance, and automation. The ideal candidate will have a strong technical background and experience in ServiceNow administration, with the ability to design and implement ServiceNow solutions to support our business processes in a DevSecOps environment. The Mid ServiceNow Platform Administrator will work closely with internal stakeholders, such as business analysts and developers, to ensure the platform meets their requirements and delivers value to the organization.

Responsibilities
• Configure, maintain, and support the ServiceNow platform with a focus on security, compliance, and automation.
• Develop and maintain ServiceNow modules, workflows, scripts, and interfaces to meet business needs in a DevSecOps environment.
• Monitor and troubleshoot platform issues and escalate to ServiceNow technical support as necessary.
• Conduct platform upgrades and patch management with a focus on security and compliance.
• Participate in ServiceNow platform testing, including planning, execution, and documentation of test results.
• Collaborate with business analysts and developers to ensure the platform meets their requirements in a DevSecOps environment.
• Provide technical support and training to platform users with a focus on security and compliance best practices.
• Maintain up-to-date knowledge of ServiceNow features and functionality with a focus on DevSecOps.
• Participate in ServiceNow community forums and user groups to share knowledge and best practices in DevSecOps.
• Contribute to the development of ServiceNow policies and procedures with a focus on security, compliance, and automation in a DevSecOps environment.

Requirements
• Bachelor’s degree in computer science, Information Systems, or related field; or equivalent work experience
• 3-7 years of experience in ServiceNow administration, with experience configuring and supporting ITSM, ITOM, and/or other modules.
• ServiceNow Administrator Certification preferred; additional ServiceNow certifications preferred.
• Strong technical skills, including experience with scripting, web services, REST API, and database management.
• Experience with ServiceNow integrations, including knowledge of SOAP, JSON, and MID Server
• Strong problem-solving and analytical skills with a focus on security, compliance, and automation in a DevSecOps environment
• Knowledge of DevSecOps principles and best practices, including experience with tools such as Jenkins, Ansible, and Docker
• Ability to work collaboratively with business analysts, developers, and other stakeholders in a DevSecOps environment.
• Excellent communication and documentation skills with a focus on security, compliance, and automation in a DevSecOps environment
• Experience with Agile and/or DevOps methodologies preferred.
• Ability to learn quickly and adapt to new technologies.
• Ability to work independently and in a team environment.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.