ServiceNow Platform Admin / Engineer – Only on our W2 – Richmond, VA / Plano, TX (Remote)

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Job Title: ServiceNow Platform Admin/Engineer (Only on our W2)

Location: Richmond, VA / Plano, TX

Job Description:
• 12+ years of overall IT work experience with 8+ experience with significant experience as a Service Now professional.
• Deep understanding of the Service Now Platform, Integrations, MID Servers
• Solid understanding of ServiceNow Platform, MID Server Architecture, High Availability/Disaster Recovery etc.
• Lead the design and roll-out of complex Service Now Installations, ensuring they align with industry best practices and client needs
• Building a new experience in the ServiceNow support portal by adding and configuring components, pages, and themes;
• Experience with Enhancing the Service Now Virtual Agent with Now Assist to provide conversational, context-aware self-service experiences for users
• Experience in creating and deploying custom GenAI skills unique to business workflows using the Now Assist Skill Kit
• Proven experience as a Technical Architect or similar role, with a focus on designing and implementing ServiceNow solutions.
• Up to date with the latest updates and features in the Service Now platform, advocating for their adoption when relevant.