ServiceNow Manager-Advisory

Website Cognizant Technology Solutions

About Us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About our ServiceNow practice:

Cognizant’s Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated, and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.

The ServiceNow Manager-Advisory is an essential team member focused on helping our clients take modernization to a whole new level. This role is a dynamic, outcomes-based leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units’ function. The Consulting Manager serves as the point of escalation for all project related issues. Also supports the sales teams to further expand client relationships and addressing a client’s most pressing business issues by delivering a combination of strategy, process, people, and technology related services. This is a Sr Manager-level role responsible for assisting with expanding the Cognizant footprint within an account by successfully delivering to outcomes, facilitating roadmaps, and engaging in higher lever business conversations.

Duties & Responsibilities: ServiceNow Manager-Advisory

• Manage large-scale ServiceNow engagements for targeted accounts with support from Senior Consultants.

• Responsible for continued growth within the Client Account. This includes working with sales/pre-sales/CPs on new opportunities that present themselves during the account management process.

• Accountable for delivery of projects in accordance with Project Management best practices and is responsible for delivery of the project in terms of schedule, scope, resources, and budget.

• Ensures a deep understanding of the business purpose of every engagement, identifies the expected business outcomes, and ensures the team meets those expectations as an overall project success criteria.

• Manages client expectations through proactive relationship management.

• Serves as the Project Lead on client engagements and drives the completion of all Project Management deliverables. Serves as point of review and approval of client deliverables.

• Defines client’s desired business outcomes and manages alignment to those outcomes.

• Leads oversight of client deliverables including customer approach documents and proposals.

• Accountable for managing and invoicing client engagement financials.

• Facilitates the preparation of workshop materials and co-leads workshop discussions.

• Works with the client, Consultant, and Solution Architect to create user stories with business-level requirements.

• Accountable for the creation and delivery of all project Change Requests for assigned accounts.

• Responsible for the creation of all Statements of Work for assigned accounts.

• As needed works with Sales/Pre-Sales and Managers to develop Statement of Work documentation/collateral for other client implementations

• As necessary, serves as the Cognizant Scrum Master.

• Mentorship of Senior Consultants assigned to your engagements and/or coaching HR responsibilities for resources where there is a HR reporting relationship.

• Builds out templates and sample artifacts to continuously improve our Center of Excellence in delivery.

• Uses their background in non-project management areas to assist the project team in creation of non-project management related materials (i.e. process flow diagrams, agile story test cases, etc.)

• As needed, reviews / approves timesheets, generates invoices and provides budget updates / resource forecasting for assigned projects.

Knowledge & Skills:

• Background in implementing Service Delivery solutions, can offer customers real-world examples and provide best practice solution options.

• Strong analytical and facilitation skills.

• Strong organizational skills.

• Excellent written and verbal communication skills.

• Ability to create and present executive level presentations.

• Excellent interpersonal and relationship management skills.

• Advanced knowledge of Microsoft Office products; including Microsoft Project and Microsoft Visio.

• Knowledge or familiarity with cloud-based technology management solutions (e.g., ServiceNow, Jira, Workday, Oracle Cloud, etc.)

• Knowledge of Agile Development framework and effective SCRUM techniques..

Education & Work Experience

• Minimum 10 years of overall technology implementation or delivery experience

• Bachelor’s Degree in Computer Science, Management, Business Administration, Information Systems, or related discipline or equivalent combination of experience and education.

• 4-6 years ServiceNow project experience preferred.

• Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing preferred.

• ITIL v4 Foundations Preferred.

• PMI CAPM or PMP Preferred.

• Agile SCRUM Master certified preferred.

• ServiceNow System Administration Certification preferred.

Work Authorization

· Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary for this position is between $140,000-$160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave