ServiceNow Lead Functional Consultant

  • Full Time
  • Anywhere

Website SoftServe


SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. 13,000+ associates are currently working on 1,100+ projects with clients in the USA, Europe, APAC, and LatAm regions. We are about people who create bold things, make a difference, have fun, and love their work.

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry Low-code solutions. The team is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation methodology.

• Experience in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform
• Strong understanding of IT service management processes and best practices, with ITIL certification preferred
• Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve results
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
• Experienced managing budgets and vendor relationships
• Proven ability to drive continuous improvement and innovation within a service delivery environment.

• Lead the implementation of ServiceNow solutions for our clients, including requirements gathering, solution design, configuration, testing, and deployment
• Serve as the primary point of contact for client engagements, building and maintaining strong relationships with clients, understanding their business needs and requirements, and ensuring high levels of client satisfaction
• Lead a team of functional consultants and developers, providing guidance, mentorship, and support to ensure successful project delivery
• Work closely with project managers, technical consultants, and other stakeholders to ensure that projects are delivered on time, within budget, and according to client requirements
• Provide expertise in ServiceNow platform capabilities and best practices, guiding clients in optimizing their use of the platform to meet their business objectives
• Lead the development of project deliverables, including functional specifications, solution designs, test plans, and user documentation
• Drive continuous improvement in project delivery processes and methodologies, identifying opportunities for efficiency gains and quality improvements
• Stay current with industry trends and best practices in ServiceNow implementation and IT service management
• Travel within the UK to collaborate with the clients.

• Work on design, delivery, and support of a variety of solutions that help our clients meet business objectives
• Cooperate with top experts in the company
• Immerse in interesting consulting engagements where you can explore client businesses over the globe.

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.