ServiceNow ITSM Integration developer

  • Contract
  • Remote


APN Consulting has an immediate need for a direct client requirement:

ServiceNow ITSM Integration developer



As a mid-level ITSM integration developer specializing in ServiceNow, your role involves leveraging your expertise in both IT Service Management (ITSM) principles and the ServiceNow platform to integrate various systems and streamline processes within organizations. Here’s an overview of what your responsibilities might entail:
• Integration Development: Your primary responsibility is to design, develop, test, and deploy integrations between ServiceNow and other systems used within the organization. This could include integrating with monitoring tools, asset management systems, HR platforms, CRM systems, etc. You’ll need to be proficient in technologies such as REST, SOAP, XML, JSON, and possibly scripting languages like JavaScript.
• Customization and Configuration: You’ll customize and configure the ServiceNow platform to meet the specific needs of the organization. This may involve creating custom workflows, forms, UI policies, business rules, and other components within ServiceNow.
• Troubleshooting and Support: You’ll be responsible for troubleshooting issues related to ServiceNow integrations and providing support to end-users. This requires strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.
• Documentation and Best Practices: You’ll document integration designs, configurations, and procedures to ensure that they are well-documented and easily understandable by other team members. Additionally, you’ll stay up-to-date with best practices in ITSM and ServiceNow development to ensure that integrations are built in a scalable and maintainable manner.
• Collaboration: You’ll collaborate with other members of the IT team, including system administrators, business analysts, and project managers, to gather requirements, design solutions, and implement integrations that align with the organization’s goals and objectives.
• Continuous Improvement: You’ll continuously look for opportunities to improve existing integrations and processes, whether it’s optimizing performance, enhancing functionality, or automating manual tasks.