ServiceNow ITSM Developer

Job Summary and Responsibilities
• Strong understanding and knowledge in ITIL Processes
• Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers
• Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets
• Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
• Develop standards , process and support and maintenance of existing environment
• Develop use-case scenarios for Testing
• Assist with analyzing and converting business requirements to system requirements
• Work with stakeholders to design testing strategies for development, QA and UAT environments
• Working knowledge of ServiceNow release upgrade process for implementation
• Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal
• Integrate ServiceNow applications with third applications using REST/SOAP APIs
• Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
• Require strong debugging and troubleshooting skills
• To be proficient in understanding end to end deployment process

Qualifications:
• Bachelor’s degree in Engineering, Computer Science, or related branch
• 6+ years overall work experience with 5+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace
• ServiceNow Developer Certifications preferably CSA, CAD
• ITIL v4 certification
• Strong verbal and written communication skills , proven technical leadership.