ServiceNow ITOM Lead

Tekgence Technologies Pvt. Ltd.

Role: ITOM-CMDB Lead/ Senior Developer

– 4-12 Years of professional technical experience

– 3-6 Years Engineering and Development experience in a Consulting role for SeviceNow Tool Implementation

– 2-4 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB and preferably Service Mapping

— Thorough understanding and exposure on CMDB, Discovery and Event management processes

— — Good knowledge and experience in Azure VM & IP Discovery, GCP Discovery, Network Discovery, On-Prem Discovery, Physical Devices Monitoring

— Good knowledge and experience Event Correlation, Event Management & Integration, Midserver Architecture (Event)

— Knowledge and experience in other ServiceNow modules such as ITSM/ITAM/ITBM/CSM/HRSD would be a plus

— Good knowledge and experience in Certificate Integration & Management, Service Operator Workspace, ServiceNow AD Accounts, Groups, Servicenow Sailpoint & Cyberark, Schedule jobs

— Hands-on exposure on ServiceNow integration with at least 3-4 3rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.

— Good exposure on all phases of ServiceNow modules implementation lifecycle.

— Experience working on Agile environment preferably SAFe.

– College Degree in Information Systems or Engineering or Equivalent technical training/Experience .

– Should be ServiceNow CSA certified, CIS-Discovery, CIS-Event, CIS – Service Mapping. Certification and Micro-certification in CMDB desired

– Preferably ITIL V3 Training and Certification

– Excellent communication skills

Roles and Responsibilities:

– As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications

– The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, CMDB

– Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Integrations and Cloud Management.

– The ITOM Technical Architect works on a project team, reporting to the Project Manager and Program Manager

– Code and Test Scripts and Configuration for ServiceNow Discovery

– Installs and configures ServiceNow MID Servers in customer environments

– Code and Develop customized Patterns, Probes and Sensors for Discovery.

– Deliver technical workshops on ITOM: Event, Discovery, CMDB, Service Mapping etc.

– Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping

– Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies

– Construct manual business service maps with relationships and dependencies

– Ability to write Orchestration workflows- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system-