Impronics Technologies
Job Title: ServiceNow ITOM Developer & Architect
Experience: 7+ Years
Job Type: Full-time | Remote
Notice:- Immediate Joiner or Serving Notice Period Only
Job Summary
We are seeking experienced ServiceNow ITOM Developers and Architects to join our team. The ideal candidates will have strong expertise in Discovery, Service Mapping, and CMDB design with a passion for scalable, reliable, and high-impact ITOM solutions. The Architect will lead strategy, design, and governance, while the Developer will focus on implementation, configuration, and support.
Key Responsibilities
For Architect
• Lead end-to-end ITOM solution architecture, including Discovery, Service Mapping, Event Management, and CMDB.
• Define ITOM roadmap, best practices, data governance models, and architectural standards.
• Design scalable, enterprise-grade CMDB models aligned with ITIL and business needs.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Provide guidance to development teams and ensure solutions are aligned with overall IT strategy.
• Conduct design reviews, health assessments, and optimization of existing implementations.
For Developer
• Implement and maintain ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, and MID Server configuration.
• Develop patterns, probes, and sensors for automated discovery of on-premise, hybrid, and cloud infrastructures.
• Customize and enhance ServiceNow ITOM applications using JavaScript and ServiceNow scripting.
• Integrate third-party tools like SolarWinds, AWS CloudWatch, and Azure Monitor with ServiceNow.
• Maintain and troubleshoot CMDB data quality and CI relationships.
• Develop technical documentation including process flows, configuration guides, and runbooks.
✅ Required Skills & Qualifications
• 5+ years of ServiceNow experience with a focus on ITOM.
• Strong hands-on experience in Discovery and Service Mapping.
• Solid understanding of CMDB, CI classes, and CI relationships.
• Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow scripting.
• Deep understanding of IT infrastructure (servers, networks, cloud).
• Experience with MID Server deployment and troubleshooting.
• Good communication, documentation, and collaboration skills.
Preferred Certifications
• ServiceNow Certified Implementation Specialist – ITOM
• ServiceNow Certified System Administrator
• ITIL Foundation Certification