ServiceNow ITOM & Change Enablement Lead

ServiceNow ITOM & Change Enablement Lead

Location: Cincinnati, Ohio (Onsite)

Duration: 6+ Month Contract

About the Opportunity

Join a leading financial services organization supporting enterprise-scale IT governance and operational excellence initiatives. This role will lead a critical Unauthorized Change Detection (UCD) program focused on preventing, detecting, and remediating unauthorized changes across complex technology environments.

Role Overview

The ServiceNow Program Manager / Platform Engineer will own and enhance an enterprise Unauthorized Change Detection program by consolidating change detection sources into a centralized ServiceNow workflow. This position combines ServiceNow platform expertise, governance leadership, workflow automation, and cross-functional collaboration to strengthen change management controls and regulatory compliance.

Key Responsibilities
• Lead and manage the enterprise Unauthorized Change Detection program.
• Consolidate detection sources into centralized ServiceNow workflows and dashboards.
• Design and maintain automated reconciliation between detected events and approved changes.
• Drive investigations and remediation of unauthorized changes.
• Partner with Infrastructure, Security, Application, Mainframe, and Change Enablement teams.
• Oversee ServiceNow integrations, data mapping, workflows, dashboards, and reporting.
• Develop program metrics, governance processes, and continuous improvement initiatives.
• Support audit, compliance, and regulatory examination activities.
• Provide executive-level reporting and stakeholder communication.
• Lead and influence cross-functional teams and program initiatives.

Required Skills
• 5+ years of ServiceNow platform experience
• ServiceNow Change Management
• ServiceNow Event Management / ITOM
• CMDB / CSDM
• Flow Designer
• IntegrationHub
• Workflow Automation
• JavaScript / ServiceNow Scripting
• Tripwire or File Integrity Monitoring (FIM) tools
• Unauthorized Change Detection / Change Reconciliation
• ITIL 4 Change Enablement
• ITSM Operations
• Strong governance, analytics, and problem-solving skills
• Experience within Banking or Financial Services environments

Preferred Skills
• ServiceNow Certified Implementation Specialist (CIS)
• ITIL 4 Managing Professional
• CISA, CISM, or CRISC certifications
• Mainframe reporting experience (DB2/SAVER)
• NIST, OCC, and FFIEC compliance knowledge
• DevOps, CI/CD, and cloud event monitoring experience
• Change quality improvement and control dashboard development

Industry Experience
• Banking
• Financial Services
• Highly regulated enterprise environments

Ideal Candidate

The ideal candidate combines deep ServiceNow platform expertise with strong ITSM governance and operational leadership experience. They have successfully implemented automated change reconciliation processes, worked within regulated financial environments, and can effectively collaborate with technical teams, auditors, and executive stakeholders.

Why Candidates Are Interested
• Enterprise-scale technology environment
• High-visibility governance and compliance initiative
• Significant business and operational impact
• Advanced ServiceNow platform work
• Cross-functional leadership opportunities
• Long-term project potential
• Collaborative enterprise technology teams

Quick Facts
• Work Model: Onsite
• Location: Cincinnati, Ohio
• Duration: 6+ Month Contract
• Industry: Financial Services
• Interview Process: To be discussed during screening