ServiceNow Instructor

Allied Consultants has been contracted with the Texas State Government for 34 years, we are a Top Ten ranked vendor, and premier provider of technical and business staffing solutions. We are currently seeking an experienced ServiceNow Instructor to be a key resource on a technical services team for our client, the Texas Department of Transportation (TxDOT).

Work Hours and Location

8AM-5PM

Job Location: 6230 E Stassney Ln, Austin, TX 78744

Onsite, candidates must reside in Texas.

Job Type: Temporary Contract

Duration: Mar 2026 – Mar 2027

Responsibilities

As a ServiceNow Instructor, you will be responsible for designing, developing, and delivering training materials to support operational teams in the use of ServiceNow. The focus of training will be around Service Operations Workspace and Platform Analytics.

Key Responsibilities:
• Participate in project and team meetings to support development of training.
• Collaborate closely with product owners, business analysts, and operational users to understand current processes and needs to address in training.
• Create end-to-end training materials, job aids, and knowledge resources for different personas.
• Ensure training aligns with client’s processes, quality expectations, and accessibility.
• Facilitate training in standard classroom, virtual, and train-the-trainer formats.
• Incorporate feedback to iterate and refine training.
• Ensure training materials are accurate, actionable, and easy to understand to promote user adoption.
• Maintain version control and documentation across training modules.

Qualifications

Minimum (Required):

5+ years of:
• Strong background in training development, instructional design, or operational procedure writing
• Excellent written and verbal communication skills; ability to translate complex processes into clear, concise materials
• Proven ability to deliver training in both facilitator-led and train the trainer formats

3+ years of:
• Considerable knowledge of ServiceNow ITSM applications, Service Operations Workspace, Reporting, and Platforms Analytics

Preferred (Optional):

3+ years of:
• Certified ServiceNow Administrator

Overview

Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan. Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check. Allied Consultants is an equal opportunities employer.