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ServiceNow Incident Manager (or) ServiceNow Operations Analyst / Specialist
Location: FRISCO,TX/ OVERLAND PARK, Kansas
Visa:OPT,EAD,USC
Exp:5+
• Monitoring the T-Cloud solution using the T-Cloud Observability tool (ServiceNow AIOPS based).
• Raising and closing incidents in ServiceNow.
• Resolving incidents using Tier 2 team s work instructions.
• Applying ITIL v3 knowledge (incident management best practices).
• Acting as Incident Manager, ensuring incidents are resolved within SLA timelines, and keeping stakeholders informed.
• Following escalation procedures for critical issues, coordinating with Escalation Manager and Incident Manager on shift.