ServiceNow Implementation Lead (ITSM) – Hybrid

Required Qualifications
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
• Strong hands-on experience in ServiceNow implementation and configuration
• Proven experience leading ServiceNow ITSM implementation projects in enterprise environments
• Deep expertise in: • ServiceNow ITSM modules
• CMDB design and implementation
• Workflow configuration, scripting, and integrations

• Strong understanding of ITIL framework and service management processes
• Experience managing implementation teams and vendor partners
• Excellent stakeholder management and communication skills
Preferred Qualifications
• ITIL v4 certification.
• ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
• Experience deploying or scaling ServiceNow in a global or multinational organization.
• Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.