ServiceNow HRSD Business Analyst

Role description

Job Description

ServiceNow HRSD Business Analyst

Job Summary –

For this role, we are looking for passionate ServiceNow HRSD Business Analyst/Functional expert to bridge HR and IT to optimize employee services, requiring expertise in Case Management, Employee Center, and Lifecycle events. The ideal candidate would be responsible for gathering requirements, mapping processes, writing user stories, and managing UAT for HR workflows. Location: Austin

Experience Required:

10 PLUS years of relevant experience in ServiceNow HRSD module

Skills Required:
• ServiceNow HRSD expertise – In-depth knowledge of HR Case and Knowledge Management, Enterprise Onboarding and Lifecycle Events.
• Process Mapping and Documentation – Ability to map HR workflows, create business requirements documentation (BRD), and translate them into user stories/acceptance criteria.
• Technical Proficiency – Understanding of ServiceNow platform data models, tables, and security models.
• Systems Integration – Familiarity with HCM integrations (example, Workday).
• Agile Methodology – Experience with Scrum, sprint planning, and backlog management.
• Stakeholder Management – Strong communication skills to facilitate workshops with HR business partners and technical teams.

Responsibilities:
• Requirements Gathering – Collaborate with HR stakeholders to identify process improvements and document functional specs.
• Configuration Design – Design HRSD applications (Configurable Workspace, Service Portal) using platform best practices.
• Testing and Support – Develop test plans, manage User Acceptance Testing (UAT), and provide post-implementation support.
• Data Analysis – Analyze HR data for reporting and operational efficiency.
• Reporting and Analytics – Create dashboards and performance analytics to measure HR service delivery, such as SLA metrics
• Platform Administration – Support BAU (Business-As-Usual) operations, including minor enhancements and defect triage.

Preferred Skills:
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – HRSD preferred

Behavioral Skills:
• Excellent Communication skills and collaboration skills
• Ability to propose and implement improvements in the system
• Ability to work with cross-functional stakeholders

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.

Other details

Deputation Location : US~Texas~Texas
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