VK CONSULTING SERVICES
Job description
Job Title: ServiceNow HRSD BSA
Location: Sunnyvale, CA (Onsite) – Only USC
Top Skills
ServiceNow HRSD Certification Configurable Workspace Now Assist
We are seeking a skilled HRSD Business Systems Analyst BSA to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and ITServiceNow development teams
The HRSD BSA will gather and analyze requirements collaborate on designing HRSD solutions and ensure successful delivery of HR service management initiatives such as Configurable Workspace Now Assist Case Knowledge Management Employee Center Pro and Workday integrations
In addition to project delivery the BSA will support BusinessAsUsual BAU activities including minor enhancements defect fixes incident triage and process improvements to ensure the ongoing stability and efficiency of HRSD services
Key Responsibilities
Requirements Gathering Analysis
Collaborate with HR stakeholders People Systems team to elicit document and prioritize requirements for HRSD modules with a focus on Configurable Workspace Now Assist Case Knowledge Management and Employee Center Pro
Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities
Solution Design Collaboration
Partner with the ServiceNow HRSD Architect and development teams to design scalable efficient HRSD solutions
Translate business needs into functional specifications user stories acceptance criteria and process flows
Project Delivery Support
Assist in sprint planning backlog grooming and prioritization of stories with HR business stakeholders
Support SIT System Integration Testing and UAT User Acceptance Testing including test case preparation execution and validation for both new functionality and upgrade initiatives
Configurable Workspace Implementation
Support design testing and rollout of HR Agent Workspaces Configurable ensuring workflows are intuitive efficient and aligned with HR operational needs
Now Assist Implementation
Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations
BusinessAsUsual BAU Support
Support ongoing HRSD operations including minor enhancements defect fixes and incident triage
Monitor and ensure adherence to SLAs for incident resolution and defect turnaround
Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency
Integration Data Support
Work with teams to support Workday HCM and other HR system integrations
Ensure data accuracy and consistency across HRSD modules and integrated systems
Stakeholder Communication
Act as a liaison between HR IT and development teams to ensure alignment on requirements timelines and priorities
Facilitate workshops demos and training sessions as needed to ensure adoption of HRSD solutions
Continuous Improvement
Identify opportunities to enhance HRSD processes tools and agent experiences
Stay updated on ServiceNow HRSD best practices new releases and emerging capabilities relevant to HR fulfillers
Required Skills Qualifications
6 years of experience as a Business Systems Analyst or similar role preferably in ServiceNow HRSD environments
Strong understanding of HR processes such as HR case resolution knowledge management and Employee Relations
Handson experience with Configurable Workspace Now Assist Case Knowledge Management and Employee Center Pro
Familiarity with Workday HCM or other HR system integrations
Understanding of ServiceNow platform concepts data model tables workflows and security model
Ability to gather analyze and document business requirements functional specifications user stories and acceptance criteria
Strong analytical and problemsolving skills with attention to detail
Experience supporting BusinessAsUsual BAU operations including defect triage minor enhancements and incident resolution
Experience working in Agile environments including sprint planning backlog management and stakeholder prioritization
Ability to collaborate effectively with HR stakeholders IT teams developers and architects
Strong facilitation skills for workshops demos and training sessions
Excellent written and verbal communication skills with the ability to translate technical concepts to business users and vice versa
Ability to influence and negotiate priorities with multiple stakeholders
Knowledge of ServiceNow upgrade processes and best practices
Experience with reporting and analytics within ServiceNow HRSD is a plus
Soft Skills
Strong analytica
Skills
Mandatory Skills : ServiceNow-TSM