Servicenow HAM Operations Analyst

Job Title: HAM Operations Analyst (ServiceNow HAM Pro)

Job Type: Contract (6 months, extendable)

Location: Bethesda, MD (Hybrid – 3 days onsite)

Client Note: Only local candidates within commutable distance

Role Overview

The Hardware Asset Management (HAM) Operations Analyst will support end-to-end IT hardware asset lifecycle operations, ensuring accurate tracking, compliance, governance, and audit-ready documentation using ServiceNow HAM Pro. The role focuses on asset receiving, validation for redeployment, disposal processes, legal hold coordination, and updating ServiceNow records.

Education

Must have Bachelor’s degree.

Key Responsibilities
• Receive returned hardware consignments from vendors, move to designated storage, and verify asset condition
• Validate assets for redeployment readiness and update their status
• Transfer assets to disposal storage as per policy and compliance guidelines
• Update RITMs and asset records accurately in ServiceNow HAM Pro
• Maintain audit-ready documentation for all asset movements
• Coordinate with legal team for legal hold checks prior to disposal
• Ensure asset governance procedures are followed throughout the lifecycle

Required Skills & Qualifications
• 1–3 years of experience in Hardware Asset Management (HAM) Operations
• Hands-on experience with ServiceNow HAM tool and HAM Pro workflows (required)
• Strong knowledge of Asset Lifecycle Management, including:
• Procurement, allocation, tracking, EOL, disposal
• Asset request fulfillment, legal hold, allocation & disposal handling
• Understanding of IT asset governance frameworks and compliance standards
• Strong attention to detail and ability to maintain accurate records
• Good communication skills for coordination across legal, procurement, and operations teams
• Familiarity with ITIL practices
• Knowledge of SAM (Software Asset Management) is a plus