ServiceNow Engineer

Job ID: 2510941

Location: WASHINGTON, DC, US

Date Posted: 2025-10-21

Category: Software

Subcategory: SW Engineer

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is looking for an experienced ServiceNow Developer with specialized focus on Portal, Orchestration and Virtual Agent, to join our team supporting the Department of Transportation (DOT).

Full-time onsite at DOT HQ, Washington D.C.

ROLE AND RESPONSIBILITIES
• Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified speciality(ies).
• Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
• Plan and implement all DOT ServiceNow Portals and Portal changes.
• Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.
• Design, develop, configure, and customize ServiceNow applications and services.
• Deliver new functionality across applications.
• Manage and perform SMS development activities, supporting the entire development lifecycle.
• Apply SDLC and DevOps principles.
• Perform response and resolution for escalated SMS service requests and incidents.
• Assist the platform administrator with incident resolution.
• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

HIGH PRIORITY QUALIFICATIONS, SKILLS, EXPERIENCE, CERTIFICATIONS
• 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
• Candidate must be proficient with Portal, Orchestration and Virtual Agent.
• Current ServiceNow Certified Application Developer (CAD) Certification is required.

Qualifications

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Minimum 10+ years but highly prefer 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
• Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).
• Current ServiceNow Certified System Administrator (CSA) Certification is required.
• Current ServiceNow Certified Application Developer (CAD) Certification is required.
• Current ServiceNow Service Portal Micro Certification is required.
• Extensive knowledge of ServiceNow Portal, Orchestration and Virtual Agent.
• Either current ServiceNow Virtual Agent or Predictive Intelligence Micro Certification is required.
• Extensive experience with design and modification of ServiceNow Portals.
• Experience in Javascript, Angular JS (1.X).
• Experience in CSS, HTML and Bootstrap 3 framework.

PREFERRED SKILLS
• 6+ years of direct experience in ServiceNow is preferred.
• Experience with automation tools (i.e. PowerShell, Ansible, Puppet, etc.).
• Two or more of the following current ServiceNow Micro Certifications are desirable:
• MC – Predictive Intelligence.
• MC – Virtual Agent.
• MC – Performance Analytics.
• MC – Automated Test Framework.
• One or more of the following current ServiceNow Certifications is desirable:
• Certified Implementation Specialist – IT Service Management (CIS-ITSM)
• Certified Application Specialist – Performance Analytics (CAS-PA)
• Certified Application Specialist – Customer Service Management (CAS-CSM)
• Current ServiceNow CSM Professional Certification is desirable.

Target salary range: $120,001 – $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.