Website RecruitTalent, LLC.
Duties
• Configure and customize ServiceNow for incident, problem, request, change, and asset management workflows.
• Develop new functionality for SPM and CSM modules (epics, demands, portfolios, customer cases, knowledge base, virtual agent).
• Build Performance Analytics dashboards to track ITOM, ITSM, and asset KPIs.
Experience Requirement
• 5 10 years of software development experience, including 3 7 years of ServiceNow development/configuration.
• ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/SPM/CSM).
Specialized Experience
• Demonstrated expertise in ITSM, ITOM, and Asset Mgmt Pro.
• Development skills in SPM (portfolio/demand mgmt) and CSM (case mgmt, customer portal).
• Strong experience with REST/SOAP integrations, MID Server, CMDB/CSDM alignment.