ServiceNow Developer – Virtual Agent

Website CACI International Inc

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US
• * *

CACI is looking for a ServiceNow Developer to support our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations.

The ServiceNow Developer will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment.

What You’ll Get To Do

You’ll Get to Do:
• Technical specification and implementation of ServiceNow Virtual Agent
• Intermediate level understanding of ServiceNow required
• Intermediate level programming skills.
• A fundamental understanding of ITSM, ITIL and CMDB
• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment
• Javascript/AngularJS development experience
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Strong communication, Strong presentation and writing skills
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
• Understands technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflow
• Integrate external data sources into ServiceNow
• Build custom dashboards based on custom application data models and external data sources
• Customize and configure workflows and define notifications as part of custom workflows in applications.
• Leads integration of new products based on client requirements.
• Address problems of systems integration, compatibility and multiple platforms.
• Consult with project teams and end users to identify application requirements.
• Instruct, assign, direct and check the work of others on the development team.
• Participate in development of software user manuals and technical reports.
• You’ll Bring These Qualifications
• 15+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience; Master’s Degree in related field may be substituted for bachelor’s degree and 3 years relevant experience).
• Experience working directly with Virtual Agent, NLU, NowAssist, Topic Creation Configuration
• Advanced experience with ServiceNow Virtual Agent implementations
• Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Experience presenting and conducting demo reviews with client stakeholders.
• Ability to obtain a DoD secret clearance
• At least one of the following certifications:
• Certified ServiceNow Developer
• Certified ServiceNow Administrator
• Certified Implementation Specialist (ITSM, CSM, or similar).
• Ability to Travel to our Chantilly, VA. Office when needed for meetings.
• What We Can Offer You
• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

Since this position can be worked in more than one location, the range shown is the national average for the position.

The Proposed Salary Range For This Position Is