PureSoftware Ltd
• Design, develop, and implement ServiceNow solutions including custom applications, workflows, UI policies, business rules, client scripts, and integrations.
• Configure and enhance core modules such as Incident, Problem, Change, CMDB, Service Catalog, Knowledge, Asset Management, and Discovery.
• Develop Service Catalog items, record producers, flow designer workflows, and automation scripts.
• Collaborate with stakeholders to gather requirements and transform them into technical specifications.
• Integrate ServiceNow with third-party tools using REST/SOAP, MID Server, IntegrationHub, and other integration methods.
• Maintain platform stability, perform upgrades, and ensure adherence to best practices.
• Build and maintain CMDB data models, discovery patterns, and service mapping.
• Troubleshoot and resolve platform issues, performance problems, and defects.
• Ensure platform security, including ACLs, roles, access controls, and data policies.
• Deliver technical documentation, architectural diagrams, release notes, and user guides.
• Work collaboratively in an Agile environment to deliver high-quality features and enhancements.