ServiceNow Developer O&M Expert

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Mid ServiceNow Admin/Developer O&M Washington, DC- Hybrid- Candidates from the DMV areas are preferred Long term Client: Federal
Most of the work is of support and enhancements. Looking for candidates who worked in O&M kind of engagements and have experience in all the modules listed. Experience:
• 5 years of experience administrating ServiceNow platforms
• 5 years in Agile development
Education: Bachelor’s Degree Certification(s): ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) Skillset:
• ServiceNow: Knowledge of ServiceNow architecture and products/modules, experience delivering large-scale federal projects on the ServiceNow platform, ability to communicate recommended practices and guidance to customers and project teams
• Agile development: Analysis, requirements gathering, development, testing, quality assurance, change management, operations and maintenance support
• Experience with Service Portal
• Production support/maintenance work, e.g., Upgrade and Clone support
• Requirements analysis, gap analysis, create stories, create use cases
• Experience with: ITSM/ITOM/CSM/HAM/FSM/Asset/CMDB
• Support of integration points to/from ServiceNow (SailPoint, UpStart)
• Workspace configuration support. (Service Operations Workspace)
• Experience with dashboards and reporting
• Virtual Agent/Agent Chat
• Performance Analytics
• Rest API

Best Regards,
Ramu Brahmarowthu
Talent Workforce specialist