ServiceNow Developer (5102)


As a ServiceNow Developer, you’ll lead application development projects for a mission-critical contract to make an impact across the federal government.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:
• Provide implementation, configuration, and day-to-day support of ServiceNow.
• Train colleagues in effective use of ServiceNow.
• Integrate program Service Level Agreement reporting into the ServiceNow dashboard.
• Create requirements definitions and technical specifications documentation, manipulate, and maintain data between ServiceNow and other systems.
• Work with IT managers to generate views and reports as needed.
• Analyze and fully understand user requirements and current procedures, to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
• Support both on-premises and cloud-hosted enterprise applications.
• Support solution development by providing, communicating, and evolving the broader technology and architectural view of the solution.
• Develop and maintain technical documentation. Participate in planning, definition, and high-level design of the solution and explore solution alternatives.
• Define subsystems and their interfaces, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context.

What you’ll need to succeed:
• Bachelor’s degree in information technology, computer science, or related field.
• 3+ years of ServiceNow ITSM and Service Portal development experience, including experience with configuring out of the box ITSM, developing the Service Catalog module, and supporting business analysts and users with platform optimizations.
• Proficiency in all phases of the Application Development Lifecycle.
• Experience implementing and configuring the ServiceNow ITSM module.
• Experience creating request forms, developing integration with external systems, and enhancing the user interface to provide a custom look and feel for end users.
• Experience as a technical resource on development and O&M engagements at customer sites.
• Knowledge coordinating with implementation partners, IT managers, internal stakeholders, and developers in providing solution suggestions and constructive feedback.
• an understanding of managing tickets, communicating via email, and working knowledge of MS Excel.
• Ability to obtain and maintain a Public Trust Clearance.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement?

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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“EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request by emailing”