ServiceNow Developer

  • Full Time
  • London


Job order
• J(Apply online only)
• Permanent Full Time Title

ServiceNow Developer


Business Consulting


UK Wide
• Various, UK Wide
• Various, United Kingdom

Job Description

ServiceNow Developer

Position Description

If you love finding innovative solutions to improve complex systems, theres a digital revolution underway in the UK, and it needs your help. We need a ServiceNow Consultant to join our rapidly growing ITSM advisory practice – you can be based anywhere in the UK, as long as you are willing to travel. Alongside a competitive salary, we offer you access to our share scheme (3.5% + 3.5% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers and a cycle to work scheme. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working.

Your future duties and responsibilities

As a ServiceNow Technical Design & Developer you will play a key role in configuring new and existing environments. You will be a technical designer for ServiceNow code and architecture, and work with architects and implementation consultants in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. You’ll also

Be a technical designer and developer for ServiceNow code and architecture, responsible for overall ServiceNow code quality

Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications

Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies

Create and use update sets to move customizations between ServiceNow instances

Design for and maintain a highly available and recoverable environment

Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis

Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology

Required Qualifications To Be Successful In This Role

You’ll need demonstrable experience of ServiceNow development and IT service management process design as well as:

ServiceNow System Admin Certification

ServiceNow Implementation Certifications, i.e. the platform, ITSM, CSM, ITBM, ITOM, HRSD, SecOps and GRC

Web portal development skills, such as HTML, CSS, Angular JS, bootstrap

Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalogue, Request, and CMDB

Ability to create reports using the standard reporting engine, plus metrics and SLAs

Insights you can act on While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference.


Change Management Incident Management Problem Management ServiceNow Reference

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