ServiceNow Developer

Website PeerSource

PeerSource is currently recruiting for a ServiceNow Developer on a Contract basis for our client in Orlando, FL.

Summary

We are seeking a highly skilled and analytical ServiceNow Developer working in Performance Analytics to join our dynamic team. This role is critical in providing insights and data-driven decisions that improve our operations and customer service. You will be responsible for leveraging the ServiceNow platform to its fullest potential, conducting in-depth reporting and analysis on a wide range of metrics within and related to ServiceNow. You will play a key role in optimizing processes, enhancing performance, and driving strategic initiatives through the power of analytics. This position requires a blend of technical expertise, analytical skills, and a deep understanding of ServiceNow functionalities.

Responsibilities
• Develop and maintain comprehensive dashboards and reports within ServiceNow, providing actionable insights into operational performance, customer satisfaction, and process efficiency.
• Regularly monitor and analyze the performance of ServiceNow applications and processes, identifying trends, anomalies, and areas for improvement.
• Work closely with internal stakeholders to gather reporting requirements and deliver customized reports and dashboards that meet their needs.
• Leverage performance analytics to recommend improvements to ServiceNow configurations and workflows, enhancing system performance and user experience.
• Provide training and support to users on ServiceNow reporting tools and dashboards, ensuring they have the knowledge and skills to access and interpret performance data.
• Analyze data from integrations between ServiceNow and other systems, ensuring seamless data flow and accurate reporting across platforms.
• Participate in ServiceNow development projects, ensuring analytics and reporting considerations are integrated into project plans and executions.

Required Skills
• 2-3+ years of experience developing on the ServiceNow platform.
• In-depth knowledge of ServiceNow, including its Performance Analytics, Reporting modules, and ITSM suite.
• Experience in HTML, CSS, JavaScript, and AJAX.
• Proficiency in data visualization and reporting tools, with a keen eye for creating meaningful and actionable dashboards.
• Experience with integrating ServiceNow with other business systems and understanding the flow of data between systems.
• Excellent verbal and written communication skills, with the ability to translate complex data into actionable insights for technical and non-technical stakeholders.
• ServiceNow and/or ITIL certifications preferred.

No third parties. H1 sponsorship is not available.

PeerSource is a nationwide technology recruiting firm that prioritizes building strong relationships with the talented professionals we are fortunate to serve. We offer contract, contract-to-hire, and direct hire opportunities throughout the US and support W2 as well as independent consultants working on a Corp-to-Corp basis. W2 benefits with PeerSource include health, dental, vision, and life insurance as well as a matching retirement plan. Contact us for more details!