Tata Consultancy Services
Required Technical Skill Set (Skill Name) : ServiceNow Platform,ITSM, ITAM, ITOM, CMDB
Desired Experience Range : 10-15 years
Location of Requirement : Chennai | Pune | Hyderabad | Bangalore
Must-Have
• 10-15 years of Project Management experience especially in ServiceNow Area
• Provide Governance for the various end-to-end delivery of ServiceNow implementations, ensuring projects are completed on time and within budget.
• Collaborate with ServiceNow Delivery and Project manager, also clients and stakeholders for ensuring objectives and deliverables are met and on track.
• Develop and maintain project plans, schedules, and status reports
• Coordinate with cross-functional teams to ensure seamless integration and deployment of ServiceNow modules.
• Monitor project progress and address any issues or risks that arise
• Ensure quality and compliance with industry standards and best practices.
• Provide leadership and guidance to ServiceNow project delivery managers and teams, fostering a collaborative and productive work environment.
• Stay current with ServiceNow updates and industry trends.
Good-to-Have
Minimum 3 mandate details are mandate with two or 3 liners
• 10+ years of experience in IT project management, with a focus on ServiceNow implementations.
• Strong understanding of ServiceNow modules (e.g., ITSM, ITAM, ITOM, CMDB) and integration technologies.
• Excellent project management skills, including planning, scheduling, and risk management.
• Strong communication and client-facing skills
• Familiarity with Agile and DevOps methodologies.
• PMP or PRINCE2 certification.
• Knowledge of ITIL and ITSM processes.
Role descriptions / Expectations from the Role
• Manage Team of ServiceNow Delivery Managers / Project Managers
• Lead employees to meet the organization’s expectations for productivity, quality, and goal accomplishment.
• Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed
• Maintain skills and certification inventory of teams
• Consciously create a workplace culture that supports the values and guiding principles of the organization
• Foster a culture of delivering with quality and care
• Providing technical mentorship and guidance to other Project Managers / Team members.