Interon IT Solutions
ServiceNow CSM / FSO Architect (US Hybrid)
Location: Remote/Hybrid United States
Experience: 10+ Years
Employment Type: W2
Job Description
Looking for a ServiceNow Architect with deep expertise in Customer Service Management (CSM) and Field Service Operations (FSO) modules to lead design and implementation of scalable solutions for enterprise clients.
Responsibilities
• Architect and implement CSM & FSO solutions on the ServiceNow platform.
• Lead workshops with business stakeholders to gather functional and non-functional requirements.
• Design data models, workflows, and integrations aligning with ITIL and business processes.
• Ensure platform scalability, maintainability, and adherence to best practices.
• Mentor developers and review configuration / custom code.
• Collaborate with product owners and ServiceNow teams to implement enhancements.
Required Skills
• 10+ years in ServiceNow ecosystem, with 5+ years in CSM / FSO implementation.
• Strong understanding of case management, entitlement, SLAs, dispatch, work orders, and scheduling.
• Hands-on in Flow Designer, Business Rules, UI Actions, and IntegrationHub.
• Experience integrating CSM / FSO with CRM, ERP, or external scheduling tools.
• Solid grasp of data model design, portal customization, and service catalogs.
• Certifications: ServiceNow CSA, CIS-CSM, CIS-FSO preferred.
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