ServiceNow Contractor / Functional Lead

Purpose Of The Role

Support the Enterprise Applications team as a hands-on ServiceNow functional lead/business analyst who can drive requirements, business engagement, testing, issue resolution, and cross-platform coordination across a new S2P solution, as well as our upcoming Employee Center & HRSD rollout (along with other future ServiceNow Enterprise enhancements).

Core Responsibilities

Act as a day-to-day ServiceNow functional lead for assigned initiatives, especially where ServiceNow connects to procurement, legal, HR, or enterprise application workflows.

Take ownership of business-facing workstreams by leading meetings, capturing decisions, documenting requirements, and following up without needing heavy direction.

Build trust quickly with business partners by being responsive, organized, patient, and clear in how requirements, risks, and open items are managed.

Translate business needs into ServiceNow requirements including intake forms, workflows, approvals, portals, catalog items, notifications, dashboards, and integration touchpoints.

Partner closely with IT technical leads and developers to ensure requirements are buildable, testable, and aligned with the broader ServiceNow architecture.

Supports our existing S2P solution and related ServiceNow workflows, including procurement intake, request routing, status visibility, supplier/contract handoffs, and integration coordination with Oracle Fusion ERP, Agiloft, Workday HCM and other platforms.

Support Employee Center / portal readiness by helping define content, navigation, request experience, ownership, testing needs, and business adoption activities.

Coordinate across multiple initiatives at once while keeping priorities, blockers, decisions, and next steps visible to other leads, the PMO, and respective business leads.

Create and maintain functional documentation including requirements, process flows, decision logs, test scenarios, UAT scripts, role/security assumptions, and cutover inputs.

Drive testing support by preparing test scenarios, coordinating business testers, tracking defects, validating fixes, and making sure end-to-end workflows are tested across ServiceNow and connected applications.

Identify risks and gaps early including unclear ownership, missing requirements, weak adoption plans, integration dependencies, process exceptions, or business readiness concerns.

Can work independently by handling recurring meetings, business follow-ups, documentation, issue triage, and first-pass analysis.

Skills

Preferred Experience

ServiceNow experience in an Enterprise Applications environment, beyond ITSM/ticketing.

Exposure to ERP systems such as Oracle Fusion ERP, SAP, or similar.

Exposure to HCM systems such as Workday, SuccessFactors, or similar.

Familiarity with S2P/P2P processes, including intake, approvals, supplier management, sourcing, contracts, and requisitions.

Exposure to CLM platforms such as Agiloft, Ironclad, DocuSign CLM, or similar.

Experience with cross-platform workflows across ServiceNow, ERP, HCM, CLM, and procurement systems.

Experience supporting Employee Center, HRSD, portals, catalog items, workflows, dashboards, and reporting.

Exposure to AI agents, digital assistants, conversational intake, enterprise search, or workflow automation.

Experience supporting SIT, UAT, defect triage, and business readiness.

Life sciences, biotech, pharma, or regulated industry experience is a plus.

Key Success Measures

Business partners view the contractor as organized, credible, and easy to work with.

Requirements and decisions are documented clearly and not repeatedly rediscovered.

ServiceNow work is connected to the broader Enterprise Applications landscape, not treated as a standalone ticketing tool.

Testing, readiness, and cutover activities are planned early enough to avoid late surprises.

The contractor can manage multiple parallel efforts without dropping details.

Education

Bachelor’s degree in Information Systems, Business, Computer Science, Human Resources, Supply Chain, Finance, or a related field preferred.

Equivalent combination of education, certifications, and relevant enterprise application experience will be considered.

ServiceNow certifications, business analysis certifications, or Agile/Scrum certifications are a plus.

Certifications & Licenses

Agile/Scrum Certification

Business Analysis Certification

ServiceNow Certification

Pay ranges between 100-114/hr based on experience