PMTS INC
Please Please Please do not share C2C or 1099 consultants as we are only looking for W2
Job Title:
ServiceNow Architect
ServiceNow Consultant Intermediate level
Dallas TX
Remote role (with occasional travel as needed)
Role Overview:
Client is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
Qualifications:
• 10+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery – 3 + years.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations – 5+ Years.
• 2+ Years of experience in proposal writing, SOW creation, and client presentations.
– Demonstrated ability to lead client workshops and translate business processes into technical solutions – 5+ Years.
• ServiceNow certifications CSA and 2+ CIS (any) required, ITIL preferred.
• Excellent communication and stakeholder engagement skills.
Key Responsibilities:
Advisory & Strategic Consulting
• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
– Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
Technical Implementation & Platform Expertise
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development
• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.
To apply for this job please visit www.dice.com.