Servicenow Consultant

Job Title: Servicenow Consultant

Location: Ottawa, Ontario, Canada – Hybrid (2-3 days a week onsite)

Project Duration: Long Term Contract

Job Description:

Mandatory Qualifications:
• Must have a College Diploma or University Degree in an IT discipline.
• Must have 7+ years of experience withing the last 10 years in ServiceNow Development.
• Must have 7+ years of technical expertise in the following areas:
• ServiceNow App Engine Studio: Advanced Proficiency in building apps using AES.
• ServiceNow Platform Knowledge: Familiarity with tables, forms, ACLs, and Flow Designer.
• Low-Code Development: Ability to create apps without heavy scripting.
• ServiceNow Employee Center / EC Pro.
• HRSD, ITSM, and Employee Workflows.
• Knowledge Management, taxonomy design, and content governance.
• Strong delivery skills and ability to work in agile sprints and deliver rapid prototypes.
• Strong collaboration and documentation skills.

Assets/Preferences:
• Experience with business requirements gathering.
• Experience with ServiceNow Studio for advanced scripting.
• Experience with Service Portal widgets, Next Experience.
• Knowledge of Integration Hub, Performance Analytics, and UI Builder.
• Strong UX and accessibility awareness.
• Experience in Azure DevOps pipelines.
• Possess a ServiceNow Certification (Application Developer, Implementation Specialist or System Administrator).
• Bilingual in English and French.
• Located in the National Capital Region (NCR) and available to work hybrid.
• Previous experience with the federal government crown Corp or other public sector preferred.