Website Maarut Inc
• 10+ years of experience in ServiceNow development
• Have strong experience in ITSM//ITOM/ITAM modules
• Define, design and implement ServiceNow solutions aligning to business requirements
• Provide technical consultation in terms of using ServiceNow best practices for implementations
• Create technical implementation strategies from business requirements
• Implement ServiceNow solutions in all applications/modules such as ITSM, ITOM, ITAM
• Proficiency in ServiceNow scripting languages (JavaScript), integrations (REST, SOAP), Flow Designer, workflows, Virtual Agent.
• Have experience in CMDB
• Experienced in Service Level management and SLA configuration
• ServiceNow Agent workspace
• Lead ServiceNow support team of configuration, development, and new features/plugins, investigate complex issues and review code as required.
• Design ServiceNow technical solutions and provide detailed specifications for those proposed solutions as required.
• Serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures.
• Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes.
• Ensure that new development does not negatively impact performance and monitor performance using instance observe.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
• Experience in working in Agile projects