ServiceNow Configuration analyst

Role OverviewThis senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives. Key ResponsibilitiesServe as an SME for ServiceNow Employee Service Management (ESM) applications, including: HR Service Delivery (HRSD)Employee RelationsEmployee CenterJourney ManagementKnowledge ManagementHR IntegrationsLead configuration efforts and continuous improvements across ServiceNow modulesDevelop and maintain ServiceNow reports and dashboardsSupport service requests, defect resolution, and change requestsPartner with business and technical teams to drive scalable, efficient solutions