Website JPS Tech Solutions
Job Title: ServiceNow CMDB/ITOM Solution Architect
Location: Bentonville, AR
Employment Type: Contract
Experience Required: 12+ Years
Position Overview
We are seeking a highly experienced ServiceNow CMDB/ITOM Solution Architect to lead strategy, governance, and execution of the CMDB and ITOM program. The ideal candidate will have hands-on expertise with Discovery, CMDB optimization, CSDM alignment, and ITAM integration, along with strong communication and leadership abilities.
Key Responsibilities
• Oversee daily CMDB governance and operational execution across the ServiceNow platform.
• Define and implement strategies to optimize CMDB processes, data quality, and architecture.
• Lead ServiceNow Discovery implementation and expand CMDB capabilities to include Service Mapping, CSDM, and ITAM.
• Establish CMDB policies, standards, data models, and RACI structures.
• Monitor and guide Managed Services Providers to ensure data accuracy, compliance, and performance.
• Build roadmaps, create documentation, and provide thought leadership to executives and technical teams.
• Collaborate with cross-functional stakeholders to align CMDB and ITOM capabilities with business objectives.
• Support project planning, risk management, and delivery oversight.
Required Qualifications
• 12+ years of experience in ServiceNow CMDB and ITOM architecture and governance.
• Strong hands-on experience implementing ServiceNow Discovery and Service Mapping.
• Certification in ITOM Visibility or equivalent ServiceNow certifications.
• Proven experience in data quality, CMDB standards, and configuration item lifecycle management.
• Strong communication and leadership skills, with experience advising senior leadership and managing stakeholders.
• Experience working with MSPs or vendor-managed support teams.
Preferred Skills
• Experience with CSDM and ITAM deployment strategies.
• Experience establishing CMDB maturity models and roadmap progression.
• Knowledge of ITIL processes and enterprise IT operations.
• Strong project management and planning skills.