Website Birlasoft
Area(s) of responsibility
JOB TITLE – Configuration Manager-ServiceNow
Key Responsibilities
• Implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking.
• Establishing and maintaining connections with various data sources using ServiceNow Graph Connectors.
• Overseeing data governance, defining the structure of the configuration management system, and supervising mapping and discovery activities.
• Leading the tracking and managing of update sets for system changes across environments.
• Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
• Regular audits across CI types and implementation of data repair actions.
• Perform day to day support, administration and maintenance of ServiceNow Discovery initiatives.
• Implementing, managing, and configuring of Agent Client Collector (ACC) within the ServiceNow platform
• Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
• Develop clear and concise technical and process documentation.
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