ServiceNow CMDB Architect

  • Contract
  • Remote

ITSM Solutions International

I need to source a team of Senior CMDB ServiceNow Architect for a long-term project at one of the world’s leading technology businesses.
• ***This position is 100% remote although it may require some on-site attendance in Dallas, TX for training and events****
• You will provide your expert recommendations on proposed implementations, architect new ServiceNow service management systems and processes.
• You will define ServiceNow roadmap for major ServiceNow modules (ITSM, CMDB, CSDM,) and integration framework.
• You will define the architecture and roadmap of ServiceNow’s CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.
• You will establish architecture standards, provide guidance, and conduct code/functional reviews to the project team on the technical design format and content.
• You will work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes.
• You will collaborate with various stakeholders across Rogers to define technical and procedural requirements. From there, you will design, test, and implement solutions that fit the needs of the business.
• Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way.
• Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, CMDB, CSDM, Discovery, Integration Hub, portals & workflows.
• Strong capabilities to define the solution foundation and building blocks, conforming to ServiceNow standards and best practices, majorly in ITSM, CMDB, SAM/HAM and Service Catalog/Portal applications; based on Business need and translate into business, functional and technical requirements.
• Ability to drive corporate alignment and architect Network/IT service mapping framework based on CMDB and CSDM industry-standards.
• Works with application teams globally to ensure their data is accurate and is continuously being updated and/or maintained.
• Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers. Provides end user and routine or basic support of enterprise platforms and services.
• Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation