Website Panzer Solutions LLC
Key Responsibilities:
Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes.
Demonstrate knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
MID Server Installs/Maintain
Maintaining of Discovery Schedules
Configuring/Maintain IRE Rules for multiple data sources
Experience writing queries in the CMDB Query Builder
Setting/Maintaining Business rules for ITOM licenses
Cleaning up duplicate CI, Retiring Stale CI’s etc
Review & Enhance IRE Rules & Discovery Patterns
Service and Application Mapping
Experience with the CI CLass Manager
Data integration through API’s and multisource discovery.
Documenting technical design
Understanding of Processes linked with CMDB like Change Management, Asset Lifecycle
Manage and guides solutioning practices, in collaboration with product owner.
Manage sprint releases, and code migrations (managing update sets) in ServiceNow.
Establish platform governance to manage technical demand and platform integrity.
Administer ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs.
Utilize Workflow Editor and Flow Designer to configure out of the box workflows and create/maintain custom workflows.
Update and maintains a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes.
Design, implements, tests, documents, and deploys existing technical processes, such as scheduled jobs, import sets and transform maps, UI design, and platform notifications.
Enhance customized platform and portal features and capabilities, including scoped applications and external application integrations.
Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated.
Develop, maintains and enhances existing scripting in ServiceNow.
Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC.
Design, develop, and maintain Service Catalog items with varying levels of complexity.
Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT).
Share technical knowledge with service management team.
Manage multiple workstreams concurrently while maintaining a high level of attention to detail.
Design and build integrations to expand platform capabilities: Application plugins, custom application. design, service graph connector, Integration Hub (Automation Engine).
Support ServiceNow production environment which include but no limited to: Incident & Change. Management, Reporting and Dashboard Management, User and Group Administration.
Interact with various internal support groups to create ServiceNow ITIL-compliant processes.
Analyzes impact of problems and escalates appropriately.
Partners with internal and external support specialists regarding problem determination and resolution.
Key Requirements and Technology Experience:
7+ years of experience in ServiceNow development/CMDB Administration/Discovery & ITIL Service Management processes.
Methodologies: Agile SCRUM, Kanban.
Service and Application Mapping.
Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST.
UX: Prototyping, Wireframing, User Interview, Google design sprint.
Certificates: SNOW Certifications preferred.
To apply for this job please visit www.linkedin.com.